One-day Program

From resolving misunderstandings with teammates to negotiating the terms of a contract, we’re all faced with the need to influence others. But mastering the skill of assertive communication takes time and practice. Influencing with Assertive Communication™ is a one-day program aimed at developing the skills individuals need to express themselves directly and honestly, while preserving relationships and respecting the rights of others.

Program Learning Tools

• Experience the costs and benefits of different influence styles
• Identify personal influence style
• Discover why an assertive communication style is most effective
• Understand the ASERT communication process
• Learn strategies for analyzing situations and stating your position
• Evaluate the importance of non verbal communication and its impact
• Explore strategies for handling feedback
• Practice techniques used by assertive communicators
• Master the ASERT communication process

Program Agenda

• What Does It Mean to Influence Others?
• Influence Assessment
• Communication Game
• Interpersonal Influence Model
• The ASERT Process
• Analyzing the Situation
• Stating Your Position
• Nonverbal Communication
• Receiving Feedback
• Test for Understanding
• ASERT in Action
• My ASERT Commitment

Implementing Influencing With Assertive Communication™

Implementing Influencing with Assertive Communication is easy. We provide you with everything you need, from facilitator coaching to comprehensive materials.

To get started, schedule your Distance Certification training, OLS' unique process that quickly prepares you to deliver Influencing with Assertive Communication™. All that’s required is a telephone and a desire to be a successful trainer. A combination of coaching, self-study, and practice, we’ll work with you one-on-one from the comfort of your office.

You’ll finish with the confidence and the ability to facilitate the program with skill the very first time you step into the classroom. Once you are certified, simply purchase participant materials and you’re ready to train! OLS can provide as experienced facilitator to deliver this program in-house.