Cross-Cultural Communications 2.0™
Today, work is often done across distance, using multiple forms of communications technology and work styles. It is also done with people of multiple cultures, across the globe or across town. The intersection of these factors - distance and culture – creates the need to optimally match communications, leadership style, and technology to the needs and nuances of differing cultures. For leaders and teams, achieving alignment and productivity requires attention to these factors.
Examples of Cross-cultural Differences
Some cultures: place higher value on group than individual identity may find one:one communication technologies uncomfortable
- naturally defer to formal authority may not follow through on commitments prior to gaining permission from a boss
- view relationships as highly important may appear less motivated to work on tasks for people they know less well
Join us for a cutting-edge, hands-on session that will examine critical dimensions of culture and overlay them onto how to choose and use common types of communication technology, such as email and teleconferences. Then, using what you have learned, we will craft protocols for creating rapport, making well-informed decisions, and gaining commitment in a multi-cultural virtual environment. Overcome your challenges through practice, feedback, experiential exercises, and post-session conference calls.
You will leave with:
- A method for acquiring a practical understanding of any culture
- Skills and tools for adjusting communications, technology, work habits, and leadership for distance and cultural difference
- A better ability to work well with people who are different
- Insights gained from practicing specific applications
- An increased confidence in cross-cultural communications and relationship building
- A specific, tailored agenda to put all of this in place for yourself and your organization.
What does the process involve?
- Pre-workshop interview with each participant
- Day long on-site session
- Participant workbooks
- Tools and templates for immediate use
- Three 90-minute follow up audio conference roundtables
Thrive at the cross roads of culture and technology. Gain expertise to ensure you don't miss the opportunities you worked so hard to create and can be applied to any and all cultures on real-time 24/7 work situations. The resulting competence translates quickly into better execution through areas such as high-impact email and other communication, operative decision-making and follow through on commitments, and more productive meetings.